Shipping policy
Refund Policy
At Ninz, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please review our refund policy below:
Eligibility for Refunds
- Items must be returned within 14 days of the delivery date.
- The item must be in its original condition, unused, unwashed, and with all original tags and packaging intact.
- Custom-made or personalized items are non-refundable unless they are defective or damaged.
Non-Refundable Items
- Sale items, gift cards, and any promotional items are not eligible for refunds.
- Items showing signs of wear, alteration, or improper care will not be accepted.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 48 hours of delivery. Provide detailed photos of the defect or damage along with your order details. We will arrange for a replacement or refund based on the issue.
Refund Process
- Email our customer service team at [insert email] with your order details and reason for return.
- Once your return is approved, you will receive instructions on how to send the item back.
- Refunds will be processed within 7-10 business days after we receive and inspect the returned item. Refunds will be issued to your original payment method.
Return Shipping Costs
- The customer is responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
Exchanges
Exchanges are subject to product availability. Please contact us to confirm if the desired replacement is available.
Contact Us
For any questions or concerns regarding refunds or returns, please reach out to us at:
- Phone: +96563337696
We value your trust and aim to provide a seamless shopping experience. Thank you for choosing Ninz!